Picking up and returning the car was very convenient, and the car was in good condition. Highly recommended!

Matthew at the counter was very helpful. We made three separate bookings (which was cheaper than making one continuous booking), and instead of bringing the vehicle back after the first booking, he allowed us to keep the car and do the checkout over the phone. Outstanding customer service.

Rep was very helpful and accommodating

Booking was easy and pleased with the price - however, at collection, the info Budget had was that Easycar had only booked and paid for a Fiesta (or similar), despite me booking a Focus - significant price difference. Budget man was very helpful and have it's what we needed.

I booked for Mercedes Benz E class but I got C class. I should be getting the car of the similar class but got a lower class car. Except for getting the lower class car, the car itself was in very good condition and super clean. Staffs were helpful and kind though there were mistakes when returning the car ( I only drove 330 miles but the staff mistakenly calculated that I drove more than 1000 miles but it was corrected and sorted out fast. So no problem).

Dislike: Single staff member representing multiple companies-understaffed