The car was awesome, except for one tire which had a slow leak when we got it. We ended up spending a bunch of money filling it with air everyday and then eventually getting it patched ourselves when easyrentcars told us they would not pay for it, but we could drive (2 hours) to the pickup location to get a different car.

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Customer service at desk was wonderful

Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!

Pick up experience couldn’t have been worse