very good and fast service, the car was exactly as described!

it was excellent experience.

quite a good deal and easy and good service.

They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.

Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.

45 minutes to process us too long. That's not on the staff. You need more people

The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.

It’s great. Such good value and decent customer service.