Traumatic.

L.Shum

Germany

Reviewed: Tue, Mar 26, 2019

About Hertz: 8.7 /10

I rented a S Max but was give a C Max and was told that C Max is what I have rented despite S Max is on my rental agreement. I can't refuse it because there is no other vehicle available. We needed the space of a bigger car with 7 people and luggage. You can imagine how close it gets to being not possible to fit everyone and thing in it, which means the trip cannot go ahead.

About QEEQ: 7.0 /10

Hertz

Kempten

Germany

Mini Van | Ford S-Max 7 Seats or similar

1 days rental

Relevant Reviews on Hertz in Germany

Stanley Dillon

Germany

1 days rental

Hertz

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Thu, Apr 25, 2019

About Hertz: 10.0 /10

There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Laura Larkin

Germany

1 days rental

Hertz

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Sat, Oct 7, 2017

About Hertz: 2.0 /10

The car I reserved wasn't available! Bait and switch! I ended up with a car two levels lower.

Clyde Abe

Germany

1 days rental

Reviewed: Tue, Aug 26, 2014

About Hertz: 10.0 /10

The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.

About QEEQ: 10.0 /10