Required various additional fees

This is a fraudulent company that extorts money. When returning the car, they nitpicked to find damage that was not visible at all and insisted there was damage. Do not choose this company! They charge a deposit of over £1200 when renting, and then shamelessly deduct over £600 upon return. Other renters returning cars simultaneously were also charged. But because they were rushing for flights and were abroad, they all endured it. Fellow countrymen, do not rent from this company, they specifically target Chinese people. Scammers!

Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

The deposit was very high.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed