Excellent service

The car was brand new and maybe a bit of an upgrade for us...it was a pleasure to have such a nice car on our vacation.

I ordered a small van but on pick up was given a Volkswagen transporter which was far too big for my purpose. The passenger seat was very uncomfortable.

The pick-up/drop-off location is perfect, near the city centre but out of the worst traffic and easy to reach. If you are not used to the left-hand side driving as I am and plan a trip in the surroundings of Glasgow, you will appreciate it. Nice and friendly staff, modern and clean car, good price.

Easy to use, no problems at all.

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.