i got a better deal from dca ant a lesser price

Very satisfied. Arriving at the store late at night, which is considered after-hours for Americans, they still maintained excellent service with clear explanations. The car was handed over with a full tank, providing great convenience for newcomers. The return process was even better. You simply park the car in the designated spot, leave the keys inside, and take a free shuttle to the airport! There’s staff guiding you throughout the entire process. Highly reliable!

It's alright.

There was only one staff member, and I had to wait for a long time.

The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).

Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.

Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for.
Dislike: 1. The car has 40-50% of gas in tank. 2. The employee tried hard to sell additional insurance. It's annoying. 3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.