Queueing to pick up the car at noon took over an hour. The longest lines were at Dollar/Thrifty, followed by Avis/Budget. The prices weren't cheaper than Hertz, but the lines were much longer. The adjustment for the driver's seat forward and backward was broken, but luckily the height adjustment worked as a workaround. Changing the car would require waiting.
Average. It took a long time to find the return lane and I had to circle around several times as the navigation couldn't guide me correctly. In the end, I didn’t have time to refuel, and the rental company charged nearly $10 per gallon for refueling, while the external price was only $3 per gallon. The charges were excessive, plus an additional service fee, which was very unreasonable.
This time, I rented a car from the AVIS location at Boston Airport, and it was the worst car rental experience I've ever had in the U.S. The staff at the location had a very rude and unfriendly attitude, and their customer service was extremely poor. I will never rent a car from the AVIS Boston Airport location again and will also remind my friends to be cautious.
I had booked a Toyota Sienna, but since it was unavailable, they upgraded me to a Ford Expedition, a super large American full-size SUV that is extremely easy to drive!
Arriving at Boston airport at 6 PM to return one car and pick up another already paid for, I have to say there were only two staff members. Their efficiency was low and their attitude wasn't great. It took me over 4 hours to finally leave.
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