Great Service and Car!

I didn’t know how to use the gps or some other dash features. I had the immediate help from a budget customer service rep and she was very personable. Another male rep came over and helped support the lady. Thank you BUDGET for the outstanding CUSTOMER SERVICE!

Before renting, I heard that Budget is a small company with inconvenient service and poor car conditions. However, there are limited options in Little Rock, and the price was attractive, so I took a risk. The experience turned out to be excellent, with good car condition and smooth pickup and drop-off processes.

I actually got the size of vehicle needed. Usually got some run around about class of vehicle requested is not available and I need to upgrade at additional cost.

Much less cost than other booking sites. I was very satisficed with the experience.

They didn’t have the car that I had requested. So I was given a bigger car which was good. Drawback was that the bigger car didn’t have Apple Car play that I used for navigation. But no complaints.

Easy process

The counter rep upgraded me, which was a pleasant surprise.