Very good.. from the ease of booking to the pickup and drop off.

Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.

Amazing deals.

yes

Dislike: The transportation to the airport was so late that I missed my flight.