Reasonable price, disappointing service, and defective car

J.Wilson

Australia

Reviewed: Thu, Apr 11, 2019

About Apex: 5.3 /10

Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.

About QEEQ: 7.0 /10

Kia Optima image

Intermediate | Kia Optima or similar

1 days rental

x2
x2
x1

Relevant Reviews on Apex Melbourne City

Alvin Dolly

Australia

x0
x0
x0
x0

1 days rental

Reviewed: Sat, Apr 7, 2018

About Apex: 8.0 /10

The customer service explanation was very detailed

Reg Moses

Australia

x0
x0
x0
x0

1 days rental

Reviewed: Sun, Feb 17, 2019

About Apex: 10.0 /10

Car pickup and drop-off were very convenient, staff was friendly.

Elva Nathaniei

Australia

x0
x0
x0
x0

1 days rental

Reviewed: Tue, Nov 14, 2017

About Apex: 4.0 /10

V.Khuu

Australia

x6
x0
x2
x2

1 days rental

Full Size Van | KIA Carnival or similar

Reviewed: Thu, Mar 26, 2020

“Very smooth and price is good.”

About Apex: 9.7 /10

Very friendly staff (Geof) at Southern Cross Terminal.

About QEEQ: 10.0 /10

Very good web page for booking

B.Gonsalves

Australia

x2
x0
x0
x0

1 days rental

Mini Van | Hyundai Imax or similar

Reviewed: Fri, Jul 20, 2018

“Perfect experience except 4 unexpected $3K deposit for Vic customers.”

About Apex: 8.2 /10

Like: process went smoothly
Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.

map-big