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Better communication needed . Why wasn't I charged the price I was quoted??

Reviewed: Wed, Apr 21, 2021
About Avis: 7.0 /10
Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.
Compact | Toyota Corolla or similar

Relevant Reviews on Avis in Australia

Viola Augustine

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Reviewed: Mon, Oct 27, 2025
About Avis: 10.0 /10
It's okay, neither outstanding nor disappointing.
About QEEQ: 10.0 /10

Sabina Sinclair

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Reviewed: Wed, Feb 26, 2025
About Avis: 8.0 /10
Overall, it's good. Staff are mostly friendly, and the pickup and drop-off process is convenient.
About QEEQ: 10.0 /10

Berton Harold

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Reviewed: Fri, Mar 21, 2014
About Avis: 10.0 /10
Very good, ended up paying 2 AUD less at the shop.
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Kevin D

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Full-Size | Holden Commodore or similar
Reviewed: Wed, Jul 20, 2022
“QEEQ and AVIS made our rental easy, cost-competitive and pleasant.”
About Avis: 9.0 /10
A very well presented and maintained AVIS vehicle. Easy to book using QEEQ. Excellent and helpful AVIS staff at Darwin Airport. We extended our rental at the same daily rate without problem.
About QEEQ: 10.0 /10

T.Singleton

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jan 1, 2020
About Avis: 9.0 /10
Had booked a medium size SUV but was first being given a small SUV. When I pointed this out the people at check in were able to quickly change it but was lucky a medium SUV was available.
About QEEQ: 10.0 /10

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