No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.

I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

The worst experience ever! the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar), When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure). .I'm renting cars for years, all over the world, and never had this experience. I wrote them an email about it (1st time I ever send an email about this kind of situation). I really hope that they will find a way to compensate me.

great!

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.