I wish we didn’t have to wait for our car that long

Both pickup and drop-off were very convenient.

The local staff provided excellent service, and the customer support team back in the country was very friendly. It was my first time using this app, and I couldn't find a direct contact number for customer service. The car model reserved was different from the one provided upon pickup, which was a minor inconvenience.

Quite satisfied

The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.

Hertz truly lives up to its reputation as a big brand. The service is great, and the car pickup is super convenient. The staff at the branch, an enthusiastic and efficient Black girl, marked the scratches left by the previous renter and assured me I didn't need to worry about them. They handed over the car freshly washed, and when I requested to inspect it, she said it was okay and no problem. The entire pickup process was very smooth and quick!