Great car, disappointing fees.

The location I booked was not the pickup location, and there was supposed to be a Chinese receptionist according to online reviews, but I didn't encounter one. However, the African American gentleman who assisted me was very patient and provided good service. Thumbs up.

Picking up the car at Orlando Airport was very convenient. After completing the paperwork, you can go to the parking garage across the street and pick up the car, with the key already inside. Returning the car in Key West was also easy. Since I had an early flight, the office wasn't open yet, so I parked the car on the first level and put the key in a black drop box. Overall, it was very convenient. Because I had no prior experience, I did not rent or purchase a SUN PASS card. I drove through a SUN PASS lane and expect to receive a toll fine, but I have not yet received any notification.

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Wry smooth car collection . Great prices . Would highly recommend

The truck was visibly not well cleaned inside the vehicle at pick up.

I will certainly use EasyRentCars again

We rented the car to get back to the airport in Omaha. Within a few minutes of picking up the car, we got a text stating the flight was cancelled. We immediately took the car back and asked if they could do anything since we only had the car a few minutes and was returning it there. They charged us the full price.