Horrible mess

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.

I’m asking for refund because they changed me again and I got lower class car!!!!

Horrible.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.