Very good, but it's not the rental company's insurance. The deposit of 1200 is a bit high.

The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

The waiting time depends on whether the renter's documents are complete, mainly the credit card. If the renter has a credit card under their own name and speaks the language well, they are less likely to encounter issues.

The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.