Hertz provded graet service in Phoenix, AZ.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

Satisfied

The queue time was a bit long, and the pickup location was changed twice (essentially just a few steps down the hallway). The main issue is that no matter what insurance you choose domestically, the store will still require you to purchase additional insurance. Even after explaining full coverage, it feels like it's impossible to rent a car without buying their insurance.

追加のドライバー代が今回は高かった気がします。

何回か予約と取消を行い、支払いも発生しているので いつｷｬﾝｾﾙ分の返金処理があるか戻るまでが不安です。 また、12月も借りる予定があるので返金になってから 次回の予約を取ることにします。 年に2回は行くのでスムーズに行けば今後は予約すると思います。

I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.