Excellent service

The front desk staff patiently helped us resolve the issue.

The car was new, easy to locate, and the return process was convenient. However, when picking up the car, the employee handed over the keys and disappeared. I noticed significant scratches on the car and waited a long time for the employee to return. I requested a note on the condition, but he said it wasn't his job and that photos were already emailed. I had to take a video for my own record. The return process didn't have any issues, and the $200 deposit was refunded today, which made me feel relieved.

Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.

Average

ホノルル空港に朝9時に着いてレンタカーを借りに行き借り終えた時は、昼2時。 時間を有効に活用しようと国内で支払いなど全て完了してるのにHertzのレンタカーを借りて無駄だった！ 他のレンタカー会社はスムーズに行ってたようです。 Hertzだけ、大行列でお客さんが並んでるのに店員が1人で対応して慌てる様子もなくダラダラ対応。