I paid for a BMW X3, but they gave me a Volvo XC60 at the store. The steering wheel was very hard to control, and as a driver with 20 years of experience, I found it exhausting to drive. The steering was completely unstable, and there were no front parking sensors. Charging BMW-level prices for this kind of car?

The store location is extremely hard to find, and the pickup area is not in the same zone as the reception. Communicating with the staff at the reception, who speak poor French-accented English, is difficult. After completing the rental procedures, the staff provided just the route to the pickup area without any guidance, and no one told us about the parking entrance for returning the car. When returning the car, there was an extra charge of 40 EUR. The staff responsible for the car check said he only handles the car condition check and is not responsible for explaining the rental charges. It was already 10 PM, and we couldn't communicate with the store staff anymore, so we had to pay an extra 40 EUR. Later, I found out that the reception staff had sold us a full insurance package for 14.04 EUR, despite us clearly stating that we didn't need their insurance. There was also another unclear insurance charge of 9.25 EUR on the bill, and a service fee of 13.9 EUR. This was our first time renting a car abroad, and we ended up paying an extra 40 EUR. Very dissatisfied! AVIS, known as the top overseas car rental company, uses this method to make (trick) money, which is really disappointing! I won’t choose this company again!

The fuel tank wasn't full when picking up the car, it seemed like the fuel gauge was broken. We filled it up when returning the car.

The staff at the pickup were polite helpful and spoke excellent English

The booking process for an app based service was very good.

Je n'ai pas eu de rehaussseur bien que j'avais souscris l'option.