Outstanding service from Budget at Norwich Airport.

Great service

Quick pick up, not taken to car just given a bay number and if any problem come back and tell us. We extended one day hire. This was done over the internet via avisbudget.

Was good and saved money will hire again soon.

Cleanliness of the Car interior wasn’t to the usual high standard but as it was only used for the work commute I wasn’t too bothered. Check in and out was effortless compared to other rentals and the staff were extremely polite, professional and helpful.

I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.