CAR RENTAL REVIEWS ON BUDGET IN LONDON

Staff very helpful and friendly. Car availability very poor unfortunately.

The car was quite new, but it didn't have a reverse camera.

Very good.

Satisfied

Pick-up and drop-off were very convenient. Got a BMW 118, had good performance. Perfect for three people.

Avoid this company! The car model provided was completely different from the one I booked. When I arrived at the store, they told me there were no Benz cars available! They downgraded the car significantly, with a big price difference, offering only old and poorly maintained cars. They didn't refund the price difference adequately—such a terrible experience!

Good.

Convenient and efficient, accurate store navigation, reasonable pricing, very satisfied.

Very efficient, the car was in excellent condition. The new models come with CarPlay and speed alerts, which are great. When picking up the car, make sure to carefully inspect the vehicle and take photos or videos of any damages.

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Great - was helpful with resolving the dispute.

Very satisfied.

Very good, the store provides dedicated shuttle services to various terminals.

Very good.

Really liked it

Very satisfied. Initially, they only served Terminal 4, but upon hearing that we needed to go to Terminal 5, they took us there. Much appreciated.

Excellent.

Not very friendly or communicative. Overcharged me for damage. The rest was more or less fine.

Perfect.

Very satisfied

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

Great experience, the process was simple, and the car was brand new!