This was a very good QEEQ and Budget car rental interactive experince.

Very satisfied, no complaints at all.

When I went to pick up the car in the morning, I was greeted by a tall, dark-haired gentleman at the front desk on the left. Because I don't speak English, I had to use a translation device to communicate. He was very patient and even came out to the street to help me check the issues I mentioned. I'm very grateful for his help. When returning the car and handing over the keys at the front desk, a shorter gentleman asked if I had found their parking spot, noting that it could be hard to find. He was very warm and polite, and I appreciate their help!

Great service

The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.

We received a free upgrade. The staff member (Lake) at Cairns pick up was fantastic; brilliant customer service. No hard sell on extras etc, explained everything thoroughly, very friendly.