A perfect rendezvous ride along Great Ocean Road.

Compared to other rental companies, it's slightly slower. The whole process takes about 20 minutes.

They intentionally register the pickup time earlier and the return time later to charge extra fees. Their attitude is poor, treating Asians and locals differently.

I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.

Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.

Wonderful car but pricey

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