Excellent QEEQ service, but watch out for AVIS! Unwarranted and exhorbitant charges.

Excellent service, both car pickup and drop-off were very convenient with no hidden charges.

It might be because we arrived late, after midnight. The car rental company's airport pick-up service was not available, so we took another rental company's shuttle bus to the rental location. The computer system at the service desk was down, and there was only one employee handling things manually, which made the waiting time a bit long. Luckily, the staff had a great attitude, and we successfully completed the rental process in the end.

Satisfied

I booked a Chrysler 300 (or similar), but at the AVIS counter, we were informed that the car Rent-a-Car booked for us wasn't of that class, and they showed us the system page. Therefore, they could only offer us a Chevrolet 4-seater or a similar model. The agent told us that if we wanted to get the Chrysler 300, we needed to pay for an upgrade, otherwise, we could only get a 4-seater. Although Rent-a-Car's customer service promised to handle this issue after our call, AVIS froze a portion of our card funds and later sent us a bill at the end of the trip...

Clear instructions, good service attitude, detailed explanations.