Good and Reliable partner when it comes to car rentals

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?

Overall, very satisfied with Hertz car rental.

I booked a Camry, but the rental company provided a Hyundai, which is of a lower class than the one I reserved.

I booked a car from Hertz through QEEQ to rent in Cairns, Australia. The car I received was very new, just over 20,000 kilometers, and in excellent condition. Hertz's staff were very patient in answering all questions. Picking up the car at the airport was extremely convenient as the rental signage was clear and the rental location was right next to the baggage claim area.