Bien en general. Mejorar tiempo de atención en oficina De Santiago aeropuerto.

Only one person was serving at the counter, leading to longer wait times.

The car drives very well, diesel is very fuel-efficient

The initial car was small, but they immediately gave us a bigger one when we expressed dissatisfaction.

The car pickup was quite convenient, located in a shop on a certain street, and the navigation was very accurate. However, the car return process was extremely frustrating. The navigation led to a place miles away from the actual location. It took several hours and asking countless people to finally find the parking lot! At a highway gas station, I accidentally filled the tank with gasoline instead of diesel. After calling for roadside assistance, they delivered the same model car within three hours and did not charge extra. A very reliable car rental company. However, QEEQ customer service was of no help at all in such situations, which was very disappointing. Improvements are needed!

Le jour du retour était un jour férié ( nous l'ignorions et personne ne nous avait averti). Nous sommes donc arrivés devant le bureau d'Entreprise fermé , personne qui ne répondait au numéro qu'on nous avait laissé et aucune instructions sur quoi faire pour le retour des clés. Heureusement qu'un client d'une autre compagnie de location avait le même problème que nous mais a pu avoir une réponse à son appel. Nous l'avons suivi pour trouver ou remettre les clés.