Bien en general. Mejorar tiempo de atención en oficina De Santiago aeropuerto.

When we arrived, we were told that the reserved car model was unavailable. Originally, we were supposed to pick up the car at Terminal 1 of the airport, but we ended up waiting for 1.5 hours on-site for the car to be transferred from Terminal 4. We've rented cars abroad many times before, and in such situations, companies usually offer a free upgrade. However, this rental company told us that upgrading would incur extra costs. Not sure if this is due to Spanish rigidity or just this company's policy.

Basically satisfied

Easy to find, quick transfer, hasslefree pick up

as every time - easy to book

Le jour du retour était un jour férié ( nous l'ignorions et personne ne nous avait averti). Nous sommes donc arrivés devant le bureau d'Entreprise fermé , personne qui ne répondait au numéro qu'on nous avait laissé et aucune instructions sur quoi faire pour le retour des clés. Heureusement qu'un client d'une autre compagnie de location avait le même problème que nous mais a pu avoir une réponse à son appel. Nous l'avons suivi pour trouver ou remettre les clés.

Like: I was picked up from the airport terminal by a really professional and friendly employee. My flight arrival at Malaga airport was delayed by over an hour and opening time for Alamo/Enterprise had already passed. In spite of this, I pleasantly found that 2 of the hire company's employees waited for me and were very efficient and friendly inspite of my late arrival. They were not only past their closing time, but were extremely professional and efficient as well as very welcoming and personable. It was such a breath of fresh air being greeted by them (I'm so sorry I didn't memorize their names) after an eventful and tiring day - having left my house very early in the morning for an 8 hour shift at work, only to then rush to London St Pancras station in order to catch the 5pm service to Luton Airport and then find upon my arrival there that all trains had been cancelled. Then having travelled to Victoria Station across town to try and catch a useless coach that wasn't even stopping at the airport but in Luton Town centre instead. Eventually, when we reached the airport after a £70 uber trip, only to find that the Easy Jet flight to Malaga was delayed. Again, having been waited on, picked up and served so efficiently and warmly by the 2 Alamo employees who stayed behind over their time at work, was a breath of fresh air among so many bad experiences with other car rental companies elsewhere in Spain and beyond. Thank you guys - keep up the quality of service you have provided me with and you will have my custom for a very long time. So sorry I can't remember your names.