Como punto negativo, el vehiculo se entrego con medio depósito y eso dificulta el llenado posterior para la entrega.
La necesidad de tener una targeta de crédito y no sólo de débito también puede dar complicaciones.
Overall, it's acceptable. They promoted the option to upgrade to a better vehicle, but after confirming it wasn't free, I declined without being pressured into purchasing.
The customer service's attitude was decent, but I rented a seven-seater MPV. When I went to pick up the car, they informed me that I couldn't drive the MPV because I was under 23-24 years old. Instead, they offered me a seven-seater SUV, but I had to pay extra. I had carefully checked the age and driving experience requirements for the company and vehicles when making my selection. However, during pickup, they refused to give me the car, citing age restrictions.
They provided an unknown small car. I booked a Mercedes A-Class but surprisingly it was manual. This is quite an experience. Not only did I not get the car I booked, but they also gave me a very small one.
There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.
Very satisfied. After I got the car, there was a constant warning about the key's low battery. I drove for a few days but couldn't find a place selling button batteries, so I let it go. Of course, the remote functions of the key worked perfectly during the rental period.
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Bess Ralph
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