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Live chat Email us Service Code: 6622118359
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Above average except for dysfunctional sat nave which spoilt the experience.

Reviewed: Wed, Oct 26, 2022
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Kia Cerato or similar

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

George Anthony

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Reviewed: Sun, Feb 23, 2025
About Europcar: 8.0 /10
Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.
About QEEQ: 10.0 /10

Freda Mackintosh

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Reviewed: Mon, Jan 27, 2025
About Europcar: 8.0 /10
It's okay.
About QEEQ: 8.0 /10

Calvin Joan

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Reviewed: Sun, Sep 29, 2019
About Europcar: 8.0 /10
The car was very new

T.Storer

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Full Size Van | KIA Carnival or similar
Reviewed: Thu, Jan 16, 2020
About Europcar: 9.3 /10
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
About QEEQ: 10.0 /10
Great service! Look forward to using you again in the future!

DD

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Medium SUV | Suzuki Vitara or similar
Reviewed: Tue, Dec 31, 2019
“Great vehicle and easily accessible from the airport.”
About Europcar: 7.7 /10
There weren’t any spaces to park the car at the rental return at the Wellington airport.
About QEEQ: 10.0 /10

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