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Live chat Email us Service Code: 2360632171
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Disappointing, but doable.

Reviewed: Tue, Nov 8, 2022
About Budget: 8.0 /10
I was disappointed that the location had no sedans even though my reservation was confirmed. I was then assigned a pickup truck, but since I was there for a funeral that wouldn't work so they assigned me a van because vans were all that was left. The vehicle was okay, but the odor in the van was not pleasant. I did not complain since it was late and I was just happy to get started for the hotel. My bill should be $275.79 and on my temporary transactions I see a pending bill for $475.79. If it doesn't correct wen fully posted I will be filing a complaint. Lorenzo the agent was pleasant and professional. Thank you.
About QEEQ: 10.0 /10
Reply by Qeeq:
We are sorry to learn you had unhappy experience. We will forward your feedback to our supplier and require them to improve. Upon collection, the rental location normally block a certain amount for deposit and release it after you return the car. If you have any questions, please kindly feel free to contact with us.
Intermediate | Chrysler 200 or similar

Relevant Reviews on Budget in United States

Patrick

View more >
Reviewed: Fri, Mar 21, 2025
About Budget: 6.0 /10
When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.
About QEEQ: 10.0 /10

Lester Horatio

View more >
Reviewed: Wed, Apr 17, 2024
About Budget: 2.0 /10
Terrible experience picking up and dropping off the car!
About QEEQ: 10.0 /10

Jonas Wilson

View more >
Reviewed: Tue, Sep 26, 2017
About Budget: 10.0 /10
The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.
About QEEQ: 10.0 /10

Oliver Penn

View more >
Reviewed: Mon, Oct 10, 2016
About Budget: 6.0 /10
When I arrived, there weren't many people, so there was no line. However, I couldn't find the shuttle bus and had to walk after asking someone for directions. They told me my reserved car wasn't available and tried to upsell me another model, which cost more.

Nir Mamon

View more >
Full Size | Chrysler 200 or similar
Reviewed: Sun, Dec 9, 2018
“won't use again if i am nor reimbursed for the extra charge.”
About Budget: 6.3 /10
i was charged extra $100 for sideroad assistance and insurance which i HAVE NOT requested. At the pick up counter they have not asked me about it and signed me on paperwork that aparently says in small letters i agree to those extra services. it is the first time i am not being notified verbally about this option, i always decline. I feel i have been hijacked into that. It is wrong and un proffessional on the rental company side.

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