HILO AIRPORT CAR RENTAL REVIEWS

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

Easy to find and pretty fast. The car is good. However, there's one concern: I don't know when the deposit will be refunded.

Thank you very much.

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Simple and efficient, no unnecessary delays.

It was alright, nothing special in terms of service. Unlike in Maui, where I got a free upgrade to a better vehicle.

Alamo was the first rental service after leaving the airport, making car pickup straightforward and convenient. The drop-off was at the same location. We opted for a full-tank fuel policy. The Wrangler felt a bit stiff but comes with four-wheel drive, perfect for exploring the Big Island. The reverse camera has guiding lines but requires manual setup.

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Unable to select Kia Soul as an option.

Renewing the rental was super quick, and kudos to the customer service team!

Good service

Satisfactory

Extremely satisfied

Very satisfied.

Every step of the process was fast, and the deposit was released quickly.

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Very satisfied.

Very efficient

Very good, they provided a new car.