Very satisfied, very convenient, and the car was relatively new.

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

I went to pick up the car at the scheduled time, and they told me there were no cars available and didn't know how long I had to wait. They left me there. Finally, I started complaining, and the employee began looking for a car. He said I needed to pay an extra $15 for an upgrade, which I refused. The employee then left. Eventually, the manager found a Nissan of the same class. I was in a hurry and didn't argue, so I took the car and left. I later found the car was filthy inside, the seats were wet, and it had been rear-ended, although this was noted on the paperwork. When returning the car, I was charged an unexplained $50 fee.

The reception staff were very friendly, but not very familiar with the QEEQ rental voucher. Due to a flight change, we arrived an hour earlier than our scheduled pick-up time, and the quoted price was significantly higher than our reservation price. After we pointed this out, they explained it was because we arrived early, and then they corrected it. During this trip to the US and Canada, we rented cars three times, and twice with AVIS, arriving slightly earlier than the reservation each time, and encountered the same situation. The US is a trust-based society. For both pick-up and drop-off, no one checks the car condition, which takes some getting used to, but this mutual trust feels great.

I forget my jacket when I return the car and when I came back no body can help and I lost it

Good service