A very enjoyable weekend - would recommend to anyone.

On the second day after picking up the car, I noticed that the lower part of the front passenger door panel was loose, to the point where I hesitated to close the door for fear of making it worse. I took photos and reported it to both QEEQ and Avis. After 7 days, I returned the car without any issues. I had purchased full insurance, so I’m not sure whether it would have been a problem if I was uninsured. I recommend everyone to carefully inspect the car when picking it up.

The car pickup location is close to Pier 66, which is convenient after disembarking from the cruise. The staff at the rental company handled procedures quickly, so the waiting time was short. However, the car provided had issues, and since I was returning it at a different location (the airport), I suspect they might prioritize giving inferior cars to one-way renters. The return process went smoothly. I shared my dissatisfaction with a staff member when returning the car. The return location is very close to the airport, and the shuttle bus transfer to the terminal was quick and easy.

The staff were not very friendly, no smiles, and showed indifference during both pickup and dropoff; but the biggest issue is that almost every time, the booked car model doesn't match the actual one provided. Booked a Toyota Camry but was given a Chevrolet, which was dirty and only hastily rinsed before pickup, leaving water droplets everywhere. Particularly, the car's power was very weak—it required flooring the gas pedal just to get up a small hill. When I asked why I was given a Chevrolet instead of the Camry I booked, they said it's the same class, but the driving experience felt vastly different from any Camry I’ve driven before. After years of renting cars abroad, this was hands down the worst experience I've had so far.

The wait time for picking up the car was a bit long.

The car was better than I expected

Price was good value