Average, nothing special

Great service.

The originally booked SUV was not available and was downgraded. When we got the keys and entered the car, the safety lock was broken, which was unsafe especially for children. We switched to a second car, only to find the air conditioning blew out hot air. After much hassle, we switched to a third downgraded car, wasting nearly 2 hours (from the original 1 PM to nearly 3 PM). In a hurry, we took the third downgraded car, but soon discovered it had no GPS and not even a USB port. During our 4-day Melbourne trip, we had to navigate with 3 phones taking turns. We couldn’t listen to music or take photos to save battery for navigation. Charging phones became our top priority every night at the hotel, or we couldn’t use the phones for navigation the next day. In desperation, we bought a car USB port, which didn’t work in the car but worked fine in a friend’s car, proving the car port was broken. Terrible service!!!

Picking up and returning the car was quite convenient. There was a small issue with some scratches on the car, but after explaining it to the rental company, they didn't press further. Overall, I am satisfied.

Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.

easy to use and fast to respond ++

Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.