Average, nothing special

The vehicle exceeded expectations as we were upgraded to a larger size car at no extra expense. Staff were courteous and helpful though having to pay an extra charge for a late pickup due to flight cancellations was harsh especially as Aurcar was staying open due to the Xmas demand. The vehicle did have minor damage to a fender that required taping to reduce damage. This was not noted at pick up and no compensation was offered to me for out of pocket expenses for the special vehicle tape. Overall though a positive experience all round.

The booking process was relatively easy to use. Quick and efficient and offered a number of rental deals. Being Xmas the price protector was irrelevant as rentals are always going to be higher. This is the second time I’ve used EasyRentCars and both occasions have been positive.

Staffs are polite and helpful. Good car condition. Pick up and drop off car were easy, fast and smooth.

All I needed was a car to get from A to B and back. Got a late model stationwagon that was perfectly adequate. Engine was a bit rough around the edges, but for what I wanted and the rate I paid - was more than happy with the car and the service received. And finally a rental car company that uses a camera to record damage pre/post rental. Would happily use Aucar in the future.

Was initially worried - but this transaction went through smoothly.

My car did not have a USB port so l would advise to check as you cannot assume!

We booked a small car for fuel economy, but were given a much larger Nissan with around 65,000 kms on the clock. The car had damage on almost every outside panel, and on both the front and back interior panels. The brakes groaned and squeaked every time we braked. The airbag light was flashing the whole time. Aucar clearly caters to the Asian market, as all documentation is in Chinese, and the reversing sensor talks in Chinese. Staff were reasonably friendly, but this is honestly the worst hire car we have ever had.

Perfect!