This time, the vehicle was pre-assigned instead of choosing one at the parking lot, which is not ideal.

The service was very friendly

Good attitude, orderly queuing.

We couldn't ultimately rent the desired Jeep Grand Cherokee, only an equivalent Enclave. We made efforts to switch cars at the rental site, but due to the one-way rental situation, many cars were restricted. We also called Dollar's customer service, but the phone lines were down due to continuous snowfall.

I had to spend the double, just because the sold me at the counter "you don't have any insurance, if there are any damages you have to pay full value of the car". that's a scam. Really unfriendly. Car was much smaller than the one provided with the reservation