very good this time

Service attitude was good, but the car I got wasn’t the one I booked.

Good, easy to find.

This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

It was acceptable.

The staff is very friendly, and the service is efficient.