Never ever again from Thrifty or Hertz

I booked a Mercedes but got a Volkswagen T5 instead, which was slightly frustrating. However, the service attitude was fine, and there were no major issues as long as communication was normal.

From the moment I arrived in Munich to pick up the car, Thrifty left an impression of simple and fast procedures. The female staff at the counter was kind and friendly. The vehicle was fuel-efficient and reliable, and there were no issues during the trip. Here I give a thumbs-up. When returning the car, I was unsure how to handle the €1000 pre-authorization. My English is not very good, and I had a confusing conversation with a male staff member at the counter. He became a bit impatient after a while, but then another male staff member took over and patiently explained everything in detail again. I got the gist of it. Overall, we are very satisfied with the excellent service provided by QEEQ and Thrifty. Thank you. For future travels, QEEQ and Thrifty will still be our first choice for car rental.

They didn't provide any German cars. When I asked why I couldn't get a BMW or Audi, the staff said it was because I was going to the Czech Republic, where security is relatively poor. But before asking about my travel plans, I already saw he had prepared the keys for a Ford. This means they never intended to lend out German cars in the first place! I wasn't very satisfied with this. However, the Ford Mondeo I used was quite good. It had a lot of space and was very comfortable, which is definitely better than Mercedes or BMW in the same class.

Very professional and helpful