The front desk guy was not very enthusiastic, which is understandable since it's a night shift. However, the lady at the car pickup area was very helpful, answered all my questions, and even called me 'baby.'

Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!

Very good.

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

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