Smooth

The overall service from Sicily by Car was mediocre. When faced with an emergency, calling the store resulted in no one answering!

The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use

Pick up at Rome Airport took over an hour. I had already booked and paid for car,so should have been much quicker process