Communication ?

The service was satisfying, and the pick-up and drop-off process was very quick without any upselling.

The wait time was too long. I was supposed to pick up the car at 1 PM, but I didn't get it until 2 PM. There were only two people in line in front of me.

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

Smooth process but customer service not too good as l am disputing over €65 for extra charge.

they charged me 3.15 Euros for fuel when I returned with more fuel in it than they supplied me with

the location is far and hard to find. you need to drive between terminals, and than to find the minibus which after long wait, will finally take you to this far location. after all this long way, you find the worst service i had in "rent a car" offices. I was told that there were sick stuff. but, on the return - i found the same situation. nobody to return the car to... and again... wait for a bus for the terminal...... i recommend to avoid it.