Positive experience. Decent car, but again the washer fluid not filled.

It's fine.

Excellent service!

I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

1. We specifically booked a Ford Mustang Convertible for our self-drive trip in the US, but the store said they didn't have a Mustang and only offered a Beetle. Not sure if it qualifies as the 'same group car,' but it was disappointing compared to our expectations and seeing Mustangs everywhere on the street. If the rental company doesn't actually have or has very few of the advertised models, they shouldn't use them as 'same group car' representatives as it feels misleading. 2. The store's operating hours vary between weekdays and weekends, leading to additional rental charges. For example, if you rent from 8:30 AM Wednesday to 8:30 AM Sunday, and the store opens at 9:00 AM, you'll be charged an extra hour's rental, which is $74 per hour, while a whole day's rental is only $97. This is unreasonable, but disputes are ineffective. Moreover, if you want to change the return time to, say, 8:30 AM Monday, hourly charges still apply, plus an additional day’s rental. The policies are inflexible. 3. The staff's explanation was rather stiff, and I didn't even hear an apology like 'sorry.' All I got was a 'You can try another store if you like' attitude. It felt worse than even budget rental companies like Dollar.

Like: Good car.
Dislike: Two hours to pick up the car! Disaster !