Fair price with average standard of services. Hope for improvement to maintain competitiveness.

I’m pretty sure I’ll use this company!

It’s very very easy and intuitive.

Picked up the car after the first staff member couldn’t comprehend the paperwork. Car upgrade - appreciated. Both car headlights were defective and dangerous. Had to call RAC to put bulbs back into holders. Told staff on checkin & didn’t really seem interested. I would hire again but make sure there was a proper inspection before I drove away. Didn’t do the inspection this time because staff said I was covered for any damage.

Overall - satisfied.

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?