Great value but not the vehicle I had reserved.

The rental company staff were very nice.

The customers are traveling and need the aide of automatic doors when handling luggage.

It's always easy to book on this site. I wish there were more coupons offered.

Staff was courteous

Car was car wash cleaned but lots of bugs still on vehicle

Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.

Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes

Online Cost was extremely competitive