Excellent

It was my first time trying YESAWAY, recommended by QEEQ. They offer Mandarin service which was clear and warm. The counter staff were patient and enthusiastic, with minimal waiting time. Very satisfied.

The service was friendly, but since the company is small, there are fewer shuttle buses. You have to call the rental company from the airport to get picked up quickly.

Very clear explanations on the contract. No up sell for insurance. Car waiting for us.

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.

Like: Customer service was excellent!!!