Perfect

Initially, the car rental company provided a Ford Bronco Sports, which was noticeably smaller and not in the same category as the reserved model. The booking was for a Ford Edge EDGE mid-size SUV. After strong insistence, they replaced it with a Toyota 4Runner. Additionally, the AVIS queue took way too long, and the car pickup process stretched over two hours, severely disrupting our travel plans.

The staff was very friendly with no sales pressure, and they provided a nearly new car, making the driving experience excellent.

The location is easy to find, the procedures are simple, and it's very convenient!

Very dissatisfied with the staff handling the rental. We waited in line at the counter at noon, and after half an hour, it was our turn. An older man served us very slowly. Since we had a lot of people and luggage, he said our reserved large car wasn't good and recommended upgrading the model for an extra $30 per day, which seemed reasonable, so we accepted. However, his operation was extremely slow and unfamiliar. He first charged my credit card a pre-authorization of over $4,800. Then he said he made a mistake and needed to cancel, since we upgraded the car model. He charged me $5,800, saying the first charge would be refunded. Later, we found out the $4,800 would be frozen for over two months, causing inconvenience for subsequent expenses. Why not recommend the upgrade before processing the payment? During the transaction, he kept saying he needed to CHECK the car, making us wait at the counter for over four hours. Despite various urgings, he kept saying 'soon'. I'd just flown for 14 hours, was tired and hungry, and nearly fainted. Finally, I complained to the manager, who immediately arranged a brand new SUBURBAN for us, which resolved the issue. What on earth!? We had to swap the car once more due to other issues, and AVIS did it efficiently, saying it would take two hours and it was very punctual. This service was satisfactory. Returning the car was very convenient without needing GPS, just follow the signs, very clear.

Jesse, the Avis representative, went above and beyond to assist me securing a rental car as my reservation came in late the night before and there were no cars available the next morning. Jesses tried to reach me and the number on file with Qeeq was incorrect. Within 10minutes, Jesse secured a car for me and I was on my way! In addition, Jesse remedied the intense cleaning fluid smell in the car which would have been difficult to drive 2hrs with the windows closed.