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Search for Routes Car Rentals in Vancouver

Affordable company, but not very flexible.

Reviewed: Mon, May 13, 2019
About Routes: 9.2 /10
The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for. With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental. The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days. That was super annoying. There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.
About QEEQ: 10.0 /10
Toyota Corolla image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

S.Modugu

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Oct 9, 2019
“Awesome”
About Routes: 9.3 /10
This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full
About QEEQ: 10.0 /10
It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Oct 9, 2019
“Customer service at Routes needs work”
About Routes: 8.3 /10
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
About QEEQ: 10.0 /10

J.Van Marck

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Oct 6, 2019
“Not great”
About Routes: 3.7 /10
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 28, 2019
About Routes: 4.7 /10
I’ll will never rent from this places again , they gave me a car that someone just dropped off, without cleaning the car without checking for anything. Car was full of garbage front and back and it was never washed, they are not professional at all

M.Memon

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Premium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Aug 31, 2018
“Good”
About Routes: 9.6 /10
Like: Car
Dislike: Wait time

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