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Search for Routes Car Rentals in Vancouver

PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!

Reviewed: Tue, Aug 27, 2019
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Kia Rio image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

J.Wilson

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 27, 2019
“I would definitely use the service again!”
About Routes: 9.7 /10
It was pretty good!
About QEEQ: 10.0 /10
Went smoothly.

D.Lake

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 20, 2019
About Routes: 7.3 /10
We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.
About QEEQ: 10.0 /10
It was really easy to book online.

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Large SUV | Dodge Durango or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Aug 2, 2019
“Great vehicle”
About Routes: 8.0 /10
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
About QEEQ: 8.0 /10
The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

D.Gabay

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Jun 20, 2019
“Great car, was a smooth drive and very comfortable”
About Routes: 10.0 /10
The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ: 10.0 /10
Very smooth process. Will definitely use it again.

A.Purkis

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Special SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Apr 21, 2019
“Very easy, great value.”
About Routes: 8.7 /10
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.
About QEEQ: 10.0 /10
Good platform probably one of the best brokers.

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