The portal was fine...Advantage is a disaster os a rental company ...but their fees are decent..

Advantage counter staff was great but the car had no windshield washer fluid so I had to buy my own to put in, car also smelled like someone had smoked in it which makes me nervous about getting my deposit back. Also the number to call is horrible it’s an answering machine that makes it impossible to talk to a real human.

They had no car when I arrived I had to wait a long period they upgraded the car but I should Have been entitled to a discount for my hardship

Like: The price
Dislike: The horrendous wait picking doing the paperwork before picking up my car. When there's 8 people waiting in line and each person in front of me is taking a minimum of 15 - 20 each to get their car assignment... I get a little "testy". The reason it takes so long is because your sales agents (that's right, "SALES AGENTS") are up-selling every costumer on insurance, upgrading cars, add ons... it's a bit ridiculous and takes a LOT of time. So, I wait and wait and wait while the agents explain everything to the people in front of me. I know you want to make more money but it's a REAL HASSLE for those of us who know we don't need or want anything extra. Find a way to service those of us who don't need or want extras without it costing us more money. Let us fill out the necessary paperwork BEFORE we arrive. Then we could go straight to the cars and go. I've rented a LOT of cars. I don't need or want insurance or ANYTHING. Just the car please. AND... stop making me wait in line for a half hour... and sometimes an hour just to talk to your counter agents.

Like: Nice car. Friendly staff
Dislike: N/a

Like: Easy to deal with