The portal was fine...Advantage is a disaster os a rental company ...but their fees are decent..

The car smelled like smoke and was kind of beat up

A long wait, late at night, to get the car. I declined all extra insurance, but the agent at the counter put me down for extra liability coverage anyway. I initialed a box that accepted this, thinking I was initialling to decline extra coverage. I didn't discover this until returning the car. Bottom line - I feel I was scammed out of USD $226 and will not rent here again.

Like: Employees extremely helpful
Dislike: Waited 2 hrs to obtain service another 1/2hr to obtain the vehicle

Like: I liked the quick friendly service once I got to the counter to pick-up my van. Been to Hawaii many times, there is always a long line to pick-up your car. The van was perfect, exactly what I needed. The price was by far the best I had seen anywhere else. When we dropped off the van they helped us quickly and had a shuttle waiting to take us to the airport.
Dislike: it would be great if there was a line exclusively for people who have ordered and prepaid for a car/van, even on weekends.