2-week Car Rental @ IAD (USA)

Very satisfied.

Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

Without a doubt, Hertz is the best car rental company, but it can be a bit pricier. We booked a mid-sized car but ended up with a large SUV, which was great.

Didn’t receive the receipt via email after dropping off car. I had to call the next day.

Easy booking with great rates. Great customer svc via chat. Will book with you again!

Like: The Agent that assisted us at the counter while getting the car was just the greatest!!! So courteous, helpful, efficient and she was just so great to deal with.
Dislike: Nothing.