It was a fine experience

Very satisfied

The car return process was quick and the service attitude was great. Especially during the car rental, the staff were very friendly and chatty. However, after returning the car, I received an email about being charged 9 units for something.

Satisfied

Customer service at San Francisco airport was indifferent.

The service attitude of the sales staff and manager when picking up the car was extremely poor! They probably saw my Chinese face and assumed I wouldn't upgrade my insurance. They deliberately suggested my reserved model was unavailable and offered a downgrade instead of an upgrade. In fact, they had my reserved EDGE ready. After expressing my strong dissatisfaction, they still had an arrogant attitude, saying their store handles thousands of cars daily and can't meet all order requests. If I didn't agree to the downgrade, I would have to wait for a returned vehicle. Another sales representative found an excuse to get the car after seeing my anger. When I picked up the car, I noticed many different models in the parking lot. It felt very much like customer discrimination. It was an infuriating experience, especially since the flight was delayed, making it past 11 PM, and I had to argue at the counter. Although it's rare to see such outbursts abroad, not fighting for your due benefits means you'll get nothing. On a positive note, the vehicle itself was very satisfying, with great power and handling.